Customer Engagement

Provide your customers with a better service

Ineffective customer interactions will stop great service in its tracks. Traditional communication channels are relatively ineffective and expensive. Personalised multi channel notifications reaching millions of customers within minutes and provides a more effective and cost efficient tool to communication with customers.

Voxxcom’s proactive customer communication management solutions reach large volumes of customer quickly and affordably, making it easier to make and confirm appointments (annual obligatory service inspection, tire changes, repairs) and keep them apprised of changes or disruptions in service.

"Ensuring we reach our customers in a personal and friendly way and increase our response and conversion rates is critical to our business. With Voxxcom, we can now communicate with an unlimited volume of customers efficiently and cost-effectively."

How Voxxcom solves the problem
  • Captures customer preferences including channel choice, best time to contact.
  • Pro-active approach to making more effective and time efficient appointments with customers.
  • Less expensive than using agents; minimal impact on internal IT resources.
  • Tracks and verify notifications, responses, updates and preferences.

Benefits

Faster Response
Reaches customers
in minutes vs hours

Increased ROI
50% more
service confirmations

Better Service
Improved customer
satisfaction ratings