Repair Status

Customer Interaction

Car dealers receive millions of incoming calls each year from customers wanting to know what the status is of their repairs and what the cost of those repairs are expected to be. Using Voxxcom to proactively reach customers before they call creates a better customer experience and helps divert traffic from the contact center so your CSRs can focus on revenue and the tough customer service cases.

"Voxxcom helped us deliver better customer satisfaction, meet our delivery commitments and reduce costs in the business. If you can get all three of those things, that's a home run."

How Voxxcom solves the problem
  • Captures customer preferences including channel choice, best time to contact.
  • Pro-actively captures customer preferences including channel choice, best time to contact.
  • Keep customer better informed of repair status and costs.
  • Personalized for each customer and account.
  • Keeps inbound and outbound contact center traffic to a minimum.

Benefits

Improved Reach
33% more
customer contact

Save Money
80% cost reduction
over using agents

Better Service
Improved customer
satisfaction ratings