Customer Services

Be account-able for your actions

When it comes to a better banking experience, customers want easy access to accounts, flexible payment options and innovative features like mobile banking. But not every consumer has the same needs or preferences. The more you can segment beyond standard demographics, the easier it is to treat the “whole customer,” creating a richer, more rewarding experience.

"Proactive customer communications free our operators up to concentrate on value-add activities, improving customer satisfaction, collections revenue generation, cost containment and, ultimately, profitability.”

How Voxxcom solves the problem
  • Analyze and segment customer preferences down to the individual transaction level.
  • Self-service deflects inbound calls, freeing up agents to service more complex accounts.
  • Streamlines onboarding processes by automating the application process.
  • Ensure customers receive timely account information and new program/product offers.

Benefits

Close Business
Average 2.5x more
sales per day

Improve Efficiency
Deflect 15% of
inbound calls

Engage Customers
93% of customers reached
take some form of action