Communication

Organizations Solutions Benefits

Account Activation & Status

Informs customers of plan features and provides easy access to account status

Integrates with contact center on website for faster, more accurate service

Self-service defers both inbound and outbound calls to the contact center

70%
Call handle & hold time



 

Customer Loyalty

Customer can choose most convenient channels; text, voice, web, smartphone

Integrates with contact center on website for faster, more accurate service

Enables billions of customer responses to be captured and analysed

80%
Customer Retention



 

Collections

Productively reached as risk customers to reduce churn rate

Automates the collections process to improve payment lift by 15% or more

2 x EUR
The amount collected per attempt