Passenger Care

Complimentary Upgrade

Balancing high customer service standards while keeping costs in line is a challenge airlines face daily. Mobile technology has increased customer expectations dramatically. They want information about flight updates, gate changes, cancellations and the ability to make changes to their reservations in an instant. How quickly you deliver information and resolve issues for your customers is where you can soar above the competition.

"The more options we have to proactively reach our customers over their preferred communication channel the better we can serve them and exceed their service expectations.”

How Voxxcom solves the problem
  • Delivers real-time updates to passengers via mobile channels.
  • Personalized to each passenger’s itinerary for faster action.
  • Seamless integration into reservations system and contact databases.
  • Reach customers at a fraction of the time and cost it takes with live agents.

Benefits

Highly scalable
40x more pasengers
reached per hour

Revenue Generation
Self-service frees up
agents for sales activities

Cost Efficient
66% less cost
vs live agent