Retail

Organizations Solutions Benefits

Order Status & Delivery

Scales to reach millions of customers

Transitions routine status and delivery updates to self-service

Personal detailed account information expedites the process

85%
of communications reach
within 5 minutes



 

Customer Engagement

Deflects routine inbound calls

Frees up service reps to focus on sales and high priority customers

Interact with customers on their preferred channel; voice, text, email, smartphone

33%
Reach



 

Brand & Loyalty

Survey customer in real time

Professional quality interaction design enhances brand awareness

Capture and analyse customer preferences for greater personalization

40%
Inbound calls